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Elements and Performance Criteria

1. Provide guidance on prevention of future losses
   • Identify opportunities to provide guidance on loss prevention while current loss situations are being assessed
   • Interview clients and relevant third parties to identify potential risk and hazard indicators
   • Identify and assess all relevant risk information to determine integrity of its source, and whether it is comprehensive, valid, reliable and pertinent to nature of risk and meets client needs
   • Assess risk types against known exposure factors and for compliance with relevant legislation and client or organisational policy guidelines
2. Provide guidance on application of risk management techniques where appropriate
   • Determine client product, service types and environment so that nature of risk can be identified and appropriate techniques can be applied
   • Present range of viable risk management strategies and techniques, and benefits and disadvantages of various options, to clients
   • Carry out cost–benefit analysis on various options identified
   • Provide guidance based on objective assessment of client needs and risk exposure factors
   • Document guidance on risk management strategies and techniques provided to clients, and record promptly and accurately
   • Discuss appropriateness and adequacy of current insurance cover with clients

Performance Evidence

Evidence of the following must be provided:

apply risk management techniques to provide advice on loss reduction and loss prevention

use fraud detection, control and prevention principles to advise clients on preventative strategies for loss reduction

use arbitration and dispute resolution principles and processes, applying thorough knowledge of types and categories of insurance policies and products, industry codes of practice and relevant legislation

undertake cost–benefit analysis of a loss situation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

Evidence of the ability to:

explain the key features of:

claims management processes and procedures

relevant policy coverage and requirements

recovery processes

salvage and disposal methods

subrogation

type and categories of insurance policies

identify and describe the key features of:

insurance and contract law principles

relevant legislation and industry codes of practice

loss adjusting principles and practice

risk management and minimisation principles and techniques.

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